Summary: 92bat collects only the data needed to run your account, process your payments, and keep the platform secure. We do not sell your personal information to anyone. You have the right to access, correct, and delete your data at any time by contacting us at [email protected].
1 Who We Are and What This Policy Covers
This Privacy Policy applies to all personal data processed by 92bat in connection with your use of the 92bat website, mobile applications, games, payment services, promotions, and customer support channels. When this Policy says "92bat", "we", "us", or "our", it refers to the company operating the 92bat platform.
92bat is the data controller for all personal information you provide when registering and using the platform. We are committed to handling that data responsibly, transparently, and in a manner consistent with principles of data minimisation — we collect only what is genuinely necessary and nothing more. This Policy explains all of that in plain terms so that you can make informed decisions about using 92bat.
If you have questions about this Policy or about how your personal data is handled at any point, the 92bat privacy team can be reached at [email protected]. We respond to all privacy enquiries within 48 hours.
92bat — your personal data is protected at every step of your journey on the platform
2 Personal Data We Collect
92bat collects personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and information received from third-party service providers where permitted.
2.1 Information You Provide
When you register or interact with 92bat, you may provide the following:
- Full legal name and date of birth (required for account registration and age verification)
- Pakistani mobile phone number (used for account verification and communications)
- Email address, if provided during registration or support contact
- CNIC number and copies of identity documents, when KYC verification is requested
- Payment account details including Easypaisa/JazzCash mobile numbers, bank account information for IBFT, or masked card details for Visa/Mastercard transactions
- Communications sent to 92bat support, including the content of chat conversations and emails
- Responsible gaming preferences, including deposit limits or self-exclusion requests
2.2 Information Collected Automatically
When you access 92bat, certain technical data is collected automatically to ensure the platform functions correctly and securely:
- IP address and approximate geographic location (city/region level only — 92bat does not track your precise physical location)
- Device type, operating system, and browser information
- Session data including login timestamps, pages visited, game sessions played, and duration of activity
- Transaction records — deposits, withdrawals, bets placed, and game results associated with your account
- Cookie and similar tracking data, as described in Section 7
2.3 Data from Third Parties
92bat may receive limited personal data from identity verification services (KYC providers) and payment processors solely for the purpose of verifying your identity and processing transactions. This data is not used for marketing or shared beyond what is operationally necessary.
| Data Category | Why Collected | Stored on 92bat Servers |
|---|---|---|
| Name & Date of Birth | Account registration, age verification | Yes, encrypted |
| Mobile Number | Account verification, communications | Yes, encrypted |
| CNIC Documents | KYC compliance only | Secured, access-controlled |
| Payment Details | Deposits & withdrawals | No — processed by payment provider |
| IP & Device Data | Security, fraud prevention | Yes, anonymised after 90 days |
| Game & Bet Records | Account history, dispute resolution | Yes, for account lifetime |
3 How 92bat Uses Your Personal Data
92bat uses your personal data only for the purposes listed below. We do not use your data for purposes beyond what is described here without first informing you and obtaining any necessary consent.
- Account management: Creating and maintaining your 92bat account, verifying your identity, and enabling you to log in securely.
- Processing transactions: Handling deposits, withdrawals, and in-game transactions accurately and in the correct PKR amounts.
- Customer support: Responding to your queries, complaints, and requests via live chat or email. Support conversations are retained to ensure continuity and quality.
- Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate account creation, financial fraud, and abuse of bonuses or promotions.
- Legal and regulatory compliance: Meeting KYC obligations, responding to lawful requests from competent authorities, and maintaining records as required by applicable law.
- Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling and to enforce limits or exclusions you have requested.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, fix technical issues, and develop new features that benefit Pakistani players.
- Communications: Sending you account-related notifications such as transaction confirmations, security alerts, and bonus updates. Where you have consented, we may also send promotional communications — you can opt out at any time.
4 Legal Basis for Processing Your Data
92bat processes your personal data on the following legal bases depending on the specific purpose:
- Contract performance: Processing necessary to deliver the services described in the 92bat Terms and Conditions — operating your account, processing transactions, and providing games.
- Legitimate interests: Fraud detection, platform security, preventing abuse, and improving the service in ways that do not override your privacy rights.
- Legal obligation: Identity verification, age verification, record-keeping, and responding to lawful authority requests.
- Consent: Sending promotional communications where you have opted in. You may withdraw consent at any time without affecting your ability to use the platform.
92bat collects data to provide better services to Pakistani players — not to share or sell it
5 Who We Share Your Data With
92bat does not sell, rent, or trade your personal data to any third party for marketing purposes. Full stop. Data is shared only in the following specific, limited circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer operators, and card network processors receive only the transaction data necessary to complete your deposit or withdrawal. They process this data under their own privacy policies and security standards.
- Identity verification providers: KYC service providers may receive copies of identity documents you submit for verification. They are contractually prohibited from using this data for any purpose other than verification on 92bat's behalf.
- Technology providers: Companies that provide infrastructure, hosting, fraud detection, or analytics services to 92bat may process limited data on our behalf under strict data processing agreements. These providers act only on our instructions.
- Legal and regulatory requirements: Where required by law, court order, or lawful request from a competent authority, 92bat may be required to disclose specific data. We will inform you of such requests where legally permitted to do so.
Our commitment: No 92bat employee or contractor may access your personal data beyond what is needed for their specific role. Access controls are in place and reviewed regularly. Any unauthorised access by staff is treated as a serious disciplinary matter.
6 Payment Data and Financial Security
This section is worth reading carefully because it directly concerns how your money and financial accounts are handled on 92bat.
When you make a deposit or request a withdrawal on 92bat — whether through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or a Visa/Mastercard — your payment credentials are handled exclusively by the payment provider. 92bat's systems process the instruction to initiate the transaction, but the actual financial credentials (wallet PIN, card number, bank account login) are never transmitted to or stored on 92bat servers.
What 92bat does store is the transaction record: the amount, the timestamp, the payment method type, and the outcome (success or failure). This is stored to maintain your account transaction history, resolve disputes, and comply with financial record-keeping obligations.
All 92bat payment integrations use encrypted API connections to payment providers. The platform complies with payment security standards for handling financial transaction data. Card payment handling is processed by PCI-DSS compliant providers — 92bat never stores raw card numbers or CVV codes.
7 Cookies and Tracking Technologies
92bat uses cookies and similar technologies (local storage, session tokens) on the website and in the mobile app. These are small files stored on your device that help the platform function correctly and securely. Here is how 92bat uses them:
92bat is committed to giving Pakistani players full transparency and control over their personal data
8 How Long We Keep Your Data
92bat retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. The following retention periods apply:
- Active account data (name, contact details, KYC documents): Retained for the lifetime of your account plus five years after closure, to satisfy financial record-keeping and legal compliance obligations.
- Transaction records (deposits, withdrawals, bets, game results): Retained for a minimum of five years after each transaction date in line with standard financial record requirements.
- Support communications: Retained for three years from the date of the last communication. Older records are deleted unless they relate to an unresolved dispute.
- Technical and security logs (IP addresses, device data, login records): Retained for 90 days in identifiable form, then anonymised for aggregate security analysis.
- Marketing consent records: Retained for as long as you remain a registered 92bat player, and for three years following account closure as evidence of consent management.
When the applicable retention period expires, data is securely deleted or permanently anonymised. You may request earlier deletion of certain data under your rights described in Section 9, subject to legal retention obligations.
9 Your Data Rights
As a 92bat player, you have the following rights regarding your personal data. These rights can be exercised at any time by contacting [email protected]:
You can request a copy of all personal data 92bat holds about you at any time. We will provide it within 30 days in a clear, readable format.
If any of your data held by 92bat is inaccurate or outdated, you can request a correction. Most account details can also be updated directly in your account settings.
You can request deletion of your personal data. Note that some data must be retained for legal reasons — we will explain what can and cannot be deleted when you make a request.
You can ask 92bat to restrict processing of your data in certain circumstances — for example, while a dispute is being resolved — without requesting full deletion.
You can receive your account data in a structured, machine-readable format to transfer to another service, for the data you have directly provided to 92bat.
You can withdraw consent for marketing communications at any time. Opting out does not affect your ability to use 92bat — you will still receive essential account notifications.
Send your request to [email protected] with "Privacy Request" in the subject line. Include your registered mobile number so we can verify your identity. We will acknowledge your request within 48 hours and respond in full within 30 days. There is no charge for making a privacy request.
10 Children's Privacy
92bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation of age and 92bat reserves the right to request proof of age at any time.
If we become aware that personal data has been collected from a person under 18, that account will be closed immediately, the data will be deleted except where legal retention obligations require otherwise, and any deposits will be handled in accordance with applicable law. If you have reason to believe a minor has created a 92bat account, please contact us immediately at [email protected] so we can take action promptly.
11 Security Measures
Protecting your personal data is a technical and operational priority at 92bat. The following measures are in place:
- All data in transit between your device and 92bat is encrypted using TLS (Transport Layer Security). This prevents interception of any data you send to or receive from the platform.
- Sensitive data at rest — including KYC documents, personal identifiers, and account credentials — is encrypted in storage using AES-256 or equivalent.
- Access to player data within 92bat is restricted on a strict need-to-know basis. Staff and contractors who do not require access to personal data for their specific role cannot access it.
- Two-factor authentication is available for all 92bat accounts. Players are strongly encouraged to enable this feature to add a layer of security beyond their password.
- Automated fraud detection systems monitor account activity for suspicious patterns in real time. Anomalies trigger security reviews before damage can occur.
- Security practices are reviewed and updated regularly. In the event of a data breach affecting your personal data, 92bat will notify affected players promptly in accordance with applicable law.
12 Updates to This Privacy Policy
92bat reviews this Privacy Policy at least annually and whenever there is a significant change to how we handle personal data. When material changes are made, we will notify you through one or more of the following channels: a notice on the 92bat website, a message in your account, or an email to your registered address.
The effective date at the top of this document always reflects the most recent version. Continued use of 92bat after a policy update constitutes your acknowledgement of the updated version. If you have concerns about any change, please contact us before continuing to use the platform — we are happy to explain any update in plain terms.
13 Contact Us About Privacy
If you have any question about this Privacy Policy, want to exercise a data right, or have a concern about how your personal data has been handled, the 92bat privacy team is available seven days a week.
Email: [email protected] — use subject line "Privacy Request"
Live Chat: Available on 92bat 24/7 — connects to a real person within 3 minutes
Languages: English and Urdu
Response Time: Acknowledgement within 48 hours · Full response within 30 days
This Privacy Policy was last updated in January 2025 and supersedes all previous versions. The current version always governs the handling of your personal data on 92bat.